WHAT FORMS OF PAYMENT CAN I USE TO MAKE MY PURCHASE?
We accept the following payment methods:
CREDIT OR DEBIT CARD
PAYPAL
BANK TRANSFER
DO I NEED TO VERIFY MY PURCHASE?
With the new European PSD2 payment regulations, credit or debit card purchases may require verification. This verification is usually through your bank's app or using a temporary code. If you are unable to process your purchase, please contact our Customer Service Team.
MY CREDIT CARD HAS BEEN DECLINED, WHAT DO I DO NOW?
Your card may be declined for one of the following reasons:
• The card may be expired: check that your card has not exceeded the expiration date.
• The card limit may have been reached: check with your bank that the card has not exceeded the allowed amount for purchases.
• You might have entered incorrect information: check that you filled in all the necessary fields correctly.
I NEED AN INVOICE UNDER A COMPANY'S NAME
When registering on our website, please tick the option “I AM A COMPANY” and fill in all the details required.
IS IT SECURE TO USE MY CARD ON THE WEBSITE?
Yes, all the information is transmitted securely with SSL encryption. For credit and debit card payments, you are required to enter the CVV (Card Verification Value), a code printed at the back of your card as a security measure in e-commerce transactions.
MY CARD HAS BEEN CHARGED TWICE, WHERE CAN I CLAIM THIS?
This could be because your card has been pre-authorised. In any case, please contact your bank for more information. Our Customer Service Team is also at your disposal, you can contact us by phone on 01422 774376 or by email at customer@safeguru.co.uk.